Website Design FAQ [Frequently Asked Questions!]
Do you have Money Back Guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid.
Our refund policy works as below:
100% Refund if requested within 15 calendar days from initial date of order, and
- Prior to showing of any design layout, no questions asked, or
- Before 3rd round of revision request.
- Applicable to all website design or development packages.
- Refund is not allowed once three rounds of revisions are requested.
- Refund must be requested within 15 calendar days from initial date of order.
- Refund not applicable on domain registration fees.
- Refund must be requested in writing.
- Refund not applicable on updates and add-ons on existing website.
- Refund not available for customers who buy using their business credit account.
- Refund not applicable for express service clients or “Rush” orders.
I want to put my business online, but I don't know where to start. This is my first website, can you help me?
Absolutely! You do not need any online experience at all. ITC123 Web Design offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.
What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? at ITC123 we can create you a brand new logo for as low as $169. You will have a dedicated person to answer any question during & after your website project. At ITC123 Web Design, we work together with you to help answer these questions.
What information should I have ready upon purchasing my design package?
We will need your company profile, contact info, products and services, and any other information you intend to present on your website.
How much input do I have?
We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it. We guarantee it 100%
If I already have a site can you help me improve it?
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.
Can you use my business's existing logo, brochure design, and other materials for my website?
Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. ITC123 Web Design's designers will help you establish your online image to be consistent with your existing image that your customers already know & remember.
Does my business need to be computer-based in order to have a website? Do I need to know about computers?
NO, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.
What does 'Website Maintenance' or 'Website Updates' mean?
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance.
You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at $39/hour.
My company is in the service industry. Will a website help my business?
Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.
Who writes the copy/text for each of the pages on the website?
You are responsible for writing the copy/text for your website. However, ITC123 will place your supplied copy on the website for you. We also offer copy writing assistance at $99/page.
Do you offer payment plans?
Unless you have been approved for a business credit account with us, We expect 50% of the agreed upon amount paid before we start, and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.
How long have you been in business?
We have been in business since 1998. Our management team runs several successful businesses nationwide.
What areas do you serve?
We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.
How large is ITC123 Web Design?
We have been in business since 1998 and have worked with thousands of companies worldwide. We employ or engage with a variety of staff, including graphic artists, layout designers, project managers, sales managers, and various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals consists of MBAs, Engineers, Lawyers, Consultants, Finance Professionals, Economists and Systems Operations Specialists representing diverse business backgrounds.
We are afraid of the big guys (like your company) since we feel like you may not have the time for a small project, or that we might be put on a back burner. We love your work and hope we can do business with you; do you work with small companies or individuals?
At ITC123, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even individuals. We are a large company - but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Throughout the process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have a proven track record, several certifications, acclaimed credentials and all the experience needed to be your “Web Guys” and make your online presence successful. Check out our online portfolio to see examples of the range in project sizes we will take on. Give us a try and see how great it can be to work with the big guys!.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, Money Orders, eCheck and ACH payments.
Are your Web Design costs one time?
Yes, just a one time cost as mentioned on our website for web design.
Do you have your own servers?
Yes. in fact we have a full rack of servers in our Datacenters in multiple locations throughout the United States. We use multiple locations to help protect against disruptions to your business.
Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you likely will be able to have just a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.
Where are you located?
Our headquarters is in an excellent business location in Greensboro, North Carolina and currently we have smaller regional corporate offices throughout the United States for our team members and customers.
Can I have a site that looks like this?
Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it.
Have you built a site like mine before?
Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and ITC123 Web Design has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.
I want a site like Amazon/eBay/MySpace/Youtube/...etc. Can you do this?
These types of websites require complex web development and will be quoted individually. Costs can exceed $10,000 for this type of work.
How Does Your Web Design Process Work?
Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.
The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.
Unless you have a business credit account with us, We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
Collecting Your Content
You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.
We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.
Design Selection & Finalization
After the initial "Mockup" is designed, you will review it on our servers. We send you a web link to view the "mockup" and ask if you would like any changes. You request revisions as necessary and then you provide final approval.
After receiving your final approval on the "mockup", we will then begin building the website and web pages, incorporating the design and all of the content that you provide.
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.
Launching Your Website
After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!
We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.
After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples.
What is your typical turn around period?
Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you. It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.
Will you custom design our website for this price?
Absolutely, we do amazing custom web design.
Can you host our website and register our domain name?
Yes, we would love to. We typically charge a low $14.95 monthly fee for basic web hosting. Domain Names are generally $19/Year. We provide with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.
Can I use my existing website address if I host with you?
Yes, we can easily help you retain your old domain name on our servers or register a new one for you.
After you have designed our website, can we manage it ourselves easily?
Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you. This is pre-paid, discounted update work to your site; 10 hours of work for only $399 instead of $750. This saves you over $300!
I live in New York, you are in North Carolina, how can we work with you? Should I not look for a local Company?
That is not a problem; we have clients in all 50 states, and even internationally.
Everything that you need to inspect is put up on the web as it's worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom..
The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that's what you'll be using the web to offer your own clients, isn't it? On the Web, all distances are equal to zero.
Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast.
Do you offer Emergency After Hours Support?
We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?
ITC123 Web Design is a US company and proud member of Better Business Bureau and Better Business Bureau Online Program. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.
If you are wondering how we can charge as much as 80% less than our competition and still be in business? There are a number of things to consider:
Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.
Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation – We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.
Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos for $169. We can also design brochures, business cards and all your stationary to go with your website.
Can you help us get listed in Search Engines?
We have a Web Marketing Service (Search Engine Optimization) for $969/Year to help you list in Major Search Engines. For more details, please ask a Representative when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
Can I call any of your clients for a testimonial?
Sure, you can call any of them. Since we cannot control what happens once we complete the website, we can not guarantee they will be able to take your call. You can take a look at our Testimonials page for just a few references. The best testimonial for us is our past work in our portfolio. You will be hard pressed to find any other company with as large a portfolio as ours.
I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
What are your Business Hours?
We are open 24 X 7 (except on major US Holidays).
Your work is awesome for your price range. Do you get similar compliments often?
Thank you, we get them very often. Our Mission is to be one of America’s best web design and web marketing companies by educating our clients and making their web presence affordable and successful. After we finish your project successfully and you are satisfied with our service, we would appreciate it if you refer us to your friends and associates to spread the word about us.